In case you don't know, CRM stands for "Customer Relationship Management", the essential premise being that all your customer interaction should be handled in one place - so that when you speak to a customer, you don't need to note down their contact details (again), you can see instantly that they've dealt with one of your sales people this week, they are due for a product upgrade next month, they didn't respond to an email you sent them 2 months ago, one of their invoices is overdue etc, all at once in one straightforward interface. Info@hand delivers a solid and flexible implementation of a CRM system, and because it's web based, requires nothing more than a computer with a web browser to run it.
Info@Hand is The Long Reach Corporation's flagship product line. Its focus is to put an organization's core business information in the hands of those who need it most - anytime, anywhere.
As an integrated web-based application, this customer centric business management system will revolutionize information access throughout your business, and these key business benefits:
We asked the same questions as you. We started out using salesforce.com, and discovered too late that the features we wanted were going to cost us an arm and a leg every year! We thought there must be an open-source solution, and we found SugarCRM. Sugar looks great, but then we found that the decent licenses were still a little steep, it missed some vital features and much of the time we simply couldn't get it to stay working. We were stumped. Then we found Info@Hand.
Info@Hand is based on SugarCRM, and is developed by The Long Reach Corporation, based in Canada. Its main author has been a key contributor to SugarCRM and even wrote the book on it. He saw the same problems we did, and decided to do something about it. Info@Hand deliberately lags SugarCRM releases by a few months. This time buys a lot - much improved stability and many features exclusive to Info@Hand. As a bonus, the licensing is much more sensible and cheaper than both SugarCRM and salesforce.com.
When you buy Info@hand from Synchromedia you gain several advantages: